Training takes place every month
UPDATE: Training Starts November 4th, 2020
| Package 1 @ $ 3,000 JMD Level 1 Agent Certification | Package 2 @ $ 4,500 JMD Level 2 Agent Certification | Package 3 @ $ 5,500 JMD Level 3 Agent Certification |
| 2 DAYS ONLY | 3 DAYS ONLY | 3 DAYS ONLY |
| DAY 1 Customer Service – Introductory Calls DAY 2 Diction & Enunciation: -Read a script -Exercise on following instructions – Role Play (Customer vs Client) -You will receive a certificate at the ends of the course form the ATB Training Hub -You will receive a certificate at the ends of the course form the ATB Training Hub Immediate referral to ATB Business services for Phone Call Jobs Level 1 Agent Certification | DAY 1 Customer Service – Introductory Calls DAY 2 Diction & Enunciation: -Read a script -Exercise on following instructions – Role Play (Customer vs Client) DAY 3 -How to get past the gate keeper (i.e. receptionist/ pa) -How to engage your customer/ client in the first 5 seconds of the call -You will receive a certificate at the ends of the course form the ATB Training Hub Immediate referral to ATB Business services for Phone Call Jobs Level 2 Agent Certification | DAY 1 Customer Service – Introductory Calls Diction & Enunciation: -Read a script -Exercise on following instructions – Role Play (Customer vs Client) DAY 2 -How to get past the gatekeeper (i.e. receptionist/ pa) DAY 3 -How to engage your customer/ client in the first 5 seconds of the call -How to Close a deal -Training resources will be available on the official ATB Training Hub website -You will receive a certificate at the ends of the course form the ATB Training Hub Immediate referral to ATB Business services for Phone Call Jobs We have Level 1- 6 agents working with us at ATB Business Services Level 3 Agent Certification |